2021 ORDER COLLECTIONS - LET'S BE SAFE AND LAW ABIDING!

COLLECTION TIMES 10AM TO 4PM MONDAY TO THURSDAY SEPTEMBER 23RD

CLOSED PUBLIC HOLIDAY  FRIDAY 24 SEPTEMBER.

LAST COLLECTION DAY SATURDAY SEPTEMBER 25TH 10:00AM TO 1:00PM

Collections available only after you have received an email saying your order is ready for collection.

You must confirm a day and time before visiting.

Follow the protocol described below otherwise you will be turned away.

Rural Victoria customers (except LGAs in lockdown) are welcome to collect their orders. Customers from areas in lockdown will need to contact us to arrange postage.

Collection Protocol

By electing to collect your order you agree that:

  • you are not knowingly symptomatic or infected with COVID 19,
  • it is legal for you to do so,
  • AND you will comply with the following procedure. 

Wait until you get an email that your order's status has changed to Awaiting Pickup.
Collections are available as stated above or by appointment only. 

Email us at least one day in advance with the time and date you are would like to visit. If the time you suggest is likely to be very busy to avoid long delays we will suggest a different time.

When you arrive park and text us with your name and rego number using the phone number displayed in the carpark. This provides a suitable record for contact tracing.
SORRY, WE CANNOT ATTEND TO YOU UNLESS YOU COOPERATE.
(Don't make a phone call to this number- it will not be answered.)

PLEASE REMAIN IN YOUR CAR.
A staff member will bring your order out and leave it next to your car.
We will not require a signature from you.
WHEN THE STAFF MEMBER HAS LEFT THE AREA STOW YOUR ORDER AND LEAVE PROMPTLY.

If you cannot collect your order under these arrangements contact us to arrange shipping. Due to the unusual circumstances we all face during the pandemic there will be no exceptions.

The reason we have adopted this procedure is to protect our customers and staff and therefore their families and the wider community.