All orders are final at the time of purchase. Due to the seasonal, perishable, and allocated nature of our products, we do not accept cancellations or provide refunds for change of mind.
If your circumstances change, please contact us promptly. Any assistance we provide is entirely at our discretion and as a goodwill gesture only — it is not a cancellation right and does not set a precedent.
Plant Orders (Pre-Orders)
Plant orders cannot be cancelled or refunded. However, as a discretionary goodwill gesture only, we may consider the following where stock allocation and timing allow:
| Cancellation request received | Discretionary outcome |
|---|---|
| Before 1 July, status Order Confirmed | Full refund may be considered |
| 1–14 July | Refund of 75% may be considered |
| 15–31 July | Refund of 50% may be considered |
| 1 August onwards | No refund under any circumstances |
| Status is Awaiting Pickup, Order Processed, Shipped, or Completed | No refund under any circumstances |
Any refund granted under the above is a gratuitous payment, not an acknowledgement of any cancellation entitlement.
Where an incorrect shipping method was selected resulting in underpayment, no cancellation or refund is available.
Subject to availability, individual items within an order may be substituted with items of equivalent value.
Engraved Labels
Orders cannot be cancelled or refunded once placed, as items are custom-made to order.
Non-Plant Items
Orders cannot be cancelled once placed.
Workshops
Workshop bookings are non-refundable. As a discretionary goodwill gesture only:
- Cancellation more than 4 weeks before the workshop date — 50% refund may be considered
- Cancellation within 4 weeks — no refund under any circumstances
If we cancel a workshop, a full refund will be provided.
Australian Consumer Law
Nothing in this policy excludes your rights under the Australian Consumer Law. If goods are faulty, not as described, or cannot be supplied, we will provide a remedy as required by law.