Promptly unpack and inspect your plants. Place them in a bucket of water for an hour or two before planting or heeling in to maintain their condition. more...
If you have any concerns about the condition of your plants on arrival, please contact us within 48 hours of delivery or collection, including photographs and a brief description.
Our responsibility is to supply plants in a viable condition at the time of delivery. Once in your care, their performance is influenced by planting, handling and environmental conditions beyond our control.
What to check on arrival:
- Roots, stems and branches should be supple, not brittle
- No significant sap bleeding from wounds — minor sap from small cuts is normal; sap from intact bark is not
- No major physical damage from handling or transport
Minor marks, scratches, trimming cuts or small breaks are a normal and unavoidable part of field production, lifting and packing. These do not affect plant health or performance and should not be regarded as defects. Plants are naturally resilient and well adapted to this level of handling — much like they are in natural environments where minor damage from wind, animals and weather is routine.