Dates for 2021 order collections will be available before our winter order processing begins in July.

Before starting order collections we will assess and modify where possible the arrangements which we adopted last year, shown below. As always we send you an email with pick-up details when your order is ready for collection.

 

2020 ARRANGEMENTS 

LET'S KEEP EVERYONE SAFE!

We are happy for anyone regardless of where they live to pick up their orders as long as

  • they are not knowingly symptomatic or infected with COVID 19,
  • it is legal for them to do so,
  • AND they comply with the following procedure. 

Don't come until you get an email that your order's status has changed to Awaiting Pickup.
Collection days are Fridays and Saturdays between 10:00am and 4:00pm. All orders must be collected by tbc.

Email us 2 days in advance with the time and date you are coming to avoid long delays.

When you arrive park and text us with your name and rego number using the phone number displayed in the carpark. (Don't make a phone call to this number- it will not be answered.)
DO NOT GET OUT OF YOUR CAR.

A staff member will bring your order out and leave it next to your car.
We will not require a signature from you.
WHEN THE STAFF MEMBER HAS LEFT THE AREA STOW YOUR ORDER AND LEAVE PROMPTLY.

If you cannot collect your order under these arrangements contact us to arrange shipping. Due to the unusual circumstances we all face this year there will be no exceptions.

The reason we have adopted this procedure is to protect our customers and staff and therefore their families and the wider community.