At Heritage Fruit Trees, we want every customer to enjoy the experience of buying, planting, and growing the trees we supply. While deciduous fruit trees are generally very resilient, a small percentage may fail to grow in their first spring. This is uncommon, but it does happen.
Our guarantee is simple: if your tree fails to “wake up” by 30 November in the year of purchase (i.e. no bud swell, no flowering, and no leaves), we will issue a store credit in the form of a coupon code for the purchase price plus a pro-rata share of shipping costs. No questions asked—provided the conditions below are met.
Conditions
Limit per customer: We will credit up to 2% of plants purchased per customer per year. For example:
- 1–50 trees purchased = claim for 1 tree.
- 70 trees purchased = claim for up to 2 trees.
Notification: Claims must be lodged by email no later than 14 December in the year of purchase. Your email must include:
- Photographs clearly showing the tree (all parts), and the label supplied.
- Your order number.
Timing: Trees that are alive and growing on 30 November but die later are not covered by this guarantee.
Exclusions: This offer does not cover common causes of failure such as:
- Overwatering, incorrect planting or handling, or allowing roots to dry out before planting.
- Damage from brush-cutters, pests, or animals.
- Extreme weather events (e.g. flood, fire).
Fair use: This guarantee is designed to protect customers from the rare occurrence of unexplained plant failure in young, bare-rooted trees. We trust our customers to use it fairly.
Consumer rights: This guarantee is an ex gratia offer, in addition to your rights under Australian Consumer Law and our Terms & Conditions.