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FAQs

General Questions

No, we are not open for retail sales or browsing. We operate a mail order nursery and our plant stock is only available for dispatch in winter after it has been lifted and prepared for sale. Non-plant products area can be ordered all year. Our complete catalogue is updated on our website and available for ordering from early April each year.

We accept orders from the ACT, South Australia, Victoria, NSW, Western Australia, Tasmania and Queensland. We do not send trees to the Northern Territory. We can only send Grapevines to Victorian addresses. We cannot send blueberries to WA. Our shipping charges cover the cost of chemical treatment and the provision of a plant health certificate which are required for Western Australian and Tasmanian orders.

Placing orders

Sorry, we do not accept advance orders for items not currently in stock. But, you can ask to be notified when a particular variety becomes available by adding your email address into the box provided on each detailed product page and clicking the NOTIFY ME button.

If you subscribe to our email service (at the bottom of each page of our website), we will send you an alert whenever new stock is added to our website, including when our new season's catalogue is launched.

Shipping and Pick-up charges can be confirmed when checking out before finalising your purchase. Our Shipping Charge includes labour, materials and fees for picking out, final washing, chemical treatment and associated paperwork for Tasmanian and West Australian orders, trimming if required, tying, bagging, final wrapping and postage. The cost to process additional trees after the first is considerably lower so much of the shipping charge occurs even if a single tree is sent. The cost for each additional tree is much lower. We aim to cover our costs as much as possible with the Shipping Charge.

The Pick-up Charge is a flat fee for picking out order items, final washing, trimming if required, tying, bagging, setting aside for collection and attending to customers when they arrive to collect orders. The Pick-up Charge is clearly identified with the words "Collect from Heritage Fruit Trees at Beaufort Victoria" and requires selection before completing a purchase.

Yes, as long as your original order has not been packed. You will have to pay some additional postage equivalent to the amount you would have been charged had a single order included all your purchases. We will combine orders that are to be collected and let you know when each order is ready for collection.

Select the Shipping Method option: "POST with my earlier order(s) - (do not choose if this is your first order for the season)" for second, and subsequent, orders at checkout.

If you plan to pick up multiple orders select the shipping option: "COLLECT with my earlier order(s) - (select if you already have an order you will be collecting)" for second, and subsequent, orders at checkout.

This offer is not available for non-plant orders. That's all there is to it.

No, our trees are grown in-ground, then lifted at the start of winter to be shipped bare-rooted during July and August. We do not grow or sell evergreen fruits like citrus. Blueberries are grown in pots and, while pots may be removed for shipping, the plants are not fully bare-rooted due to their very fine root systems.

Heritage Fruit Trees may at its discretion charge cancellation fees when orders are cancelled by customers.

Cancellation fees cover the administrative cost to cancel orders including updating inventory, generating refunds and in the case of plants the reduced time available to sell items reintroduced to inventory from cancelled orders. Plants are on sale from early April until the end of August each year. As the plant selling season progresses it becomes more difficult to sell stock from cancelled orders.

Non-plant product orders, excepting Workshops

Orders at any time of year - no charge. Orders can only be cancelled within 48 hours of order creation as long as packing operations have not commenced. Cancellation is not available after that time.

Workshop Bookings

Cancellations prior to 4 calendar weeks before the workshop date  - no charge.
Cancellations prior to 2 calendar weeks before the workshop date will receive a refund of 50%.
Later cancellations are not eligible for a refund, however you may apply the funds paid as a credit towards any of our workshops held over the next 15 months.

Plant orders

Orders cancelled between the season catalogue launch and 31 May inclusive - no charge.
Orders cancelled between 1 June and 31 July inclusive - 25% of the order value. 
Orders cancelled between 1 August and 15 August inclusive - 50% of the order value, the remaining amounts will be refunded.
No refunds will be issued for orders cancelled after 15 August.

All about shipping and collection

Deliveries commence around mid-July each year after plants have been dug, washed and graded. We send you an email when orders have been dispatched or are available for collection.

We use Australia Post to send parcels nationally. Please DO NOT send any special delivery instructions. Your parcel will be delivered in exactly the same way Australia Post normally delivers large parcels.

If Australia Post is unable to deliver your parcel or if you have a Post Office Box, a card will be left to let you know there is a parcel waiting for you at your local Post Office. If you do not collect the parcel within one week, a second card will be left for you. If the parcel remains uncollected after a further week, it will be returned to us.

If this happens, we will let you know by email and request further instructions from you. We can post the parcel back to the same address or a new address AFTER payment of a new postage charge plus a $25 handling fee. We will not refund any part of the original purchase price.

Yes, there is a handling fee for orders that are to be collected from our nursery. You can see what this charge will be in your Shopping Cart before finalising your purchase. It is explained in the FAQ "How are Shipping and Pick-up charges calculated?".

 

What does my Order Status mean?

This means that your order has been accepted and is paid for, but has not been internally processed or picked out.

While this status may be visible when you log in and check your order status please disregard it. We use it for administrative purposes to indicate a further stage in our order processing system.

Your order is ready for collection on nominated days. We send you an email when your order is ready with the available pick-up dates.

Some items in your order have been shipped. This occurs when non-plant items such as labels or tools are shipped to you before fruit trees are ready. We send an email when we ship your order.

Your order has been shipped. We send an email when we ship your order.

Your order has been cancelled.

How big are our plants?

Many of our trees, especially apples, pears, quinces and cherries, are "Bench Grafted Whips" which consist of a main stem with few if any laterals (side branches). Bench Grafting is a process where a piece of scion wood (the desired variety) is grafted to a rootstock plant that has been removed from the ground and washed clean of soil. This is done in winter/early spring. After the graft has been completed the new graftling is planted back into a nursery bed to develop until the following winter at which time it is lifted, cleaned and graded ready for sale. Therefore the top part of the whip tree (the named variety) is up to 1 year old at the time of sale while the rootstock will be at least two or even three years old. Trees are between approx. 45cm and 120cm (sometimes even longer) depending on variety, rootstock and seasonal conditions. Longer whips are trimmed to approximately 1 metre in length to meet Australia Post requirements if being shipped.

Another common method used to produce fruit trees is "Summer Budding" where a bud of the named variety is inserted into the stem of a suitable rootstock growing in the ground. As the name suggest this is done during summer, generally late summer. The new bud remains dormant for the rest of that growing season. Then, during winter, the rootstock is cut back to just above the bud which then grows away strongly during the following spring. The following winter the tree is lifted, cleaned and graded ready for sale. Summer budded trees are usually larger than bench grafted trees and may reach over 1.8 metres tall. These must be cut back to meet Australia Post requirements if being shipped.

We also produce many varieties using a method called "Spring Budding". This is similar to Summer Budding except the buds of the desired variety are inserted into the stems of growing rootstocks during spring. Then, over the following few weeks, the rootstock is progressively cut back to the bud so that it grows away within weeks of its insertion. By the following winter, a healthy although somewhat smaller fruit tree is ready to lift a full year earlier than a Summer Budded tree. Spring Budded trees, popular in the commercial sector due to their compact size and ease of handling, are ideal for mail order handling as they do not require much (if any) cutting back. We generally look for a minimum height of around 45cm depending on variety.

We carry a limited range of multi-grafts (refer to our online catalogue). You will get at least as good, if not a better and more manageable, long term result by planting two or three young trees in the same (large) hole or right next to one another. Skilful pruning to manage varieties of different vigour will give a successful, long-lived multi-graft tree.

Fruiting, Pruning & Training

This varies quite a lot between different types of fruit trees and is affected by the choice of rootstock, the skill in growing and success in pollination. Apples on dwarf rootstocks can have fruit within two years while most stone fruit will bear some fruit within three years. Other types may take up to five years.

All young fruit trees need some pruning before they are planted into their permanent growing positions. The pruning we do when the trees are lifted, washed and graded before they are sent out or collected from us saves our customers from having to do it themselves. If you want a tree to branch even lower than where we have already cut, simply make a new pruning cut at the desired level at planting time.

We recommend pruning deciduous fruit trees when planting. This stimulates multiple buds to grow in the first spring season which can be manipulated and/or selectively removed to produce a tree of the desired shape and structure.

You do not need a dwarf tree to create an espalier. This form of training is reputed to date from Ancient Roman times – well before dwarfing rootstocks were around. The practice itself restricts tree growth, so the increased vigour of a larger tree may often be an advantage.

It will be necessary for your fruit trees to have regular watering to grow, flower and fruit. However, if you live in an area that has significant summer rainfall – greater than 100mm of rain per month over summer – you may not have to water very often.

The amount of watering required depends on soil type, the age of the trees and seasonal weather conditions. As a guide, if grass and pasture browns off over summer, then some watering is probably going to be required.

We experience summer temperatures over 40 and frosts as low as -5 – and can successfully grow all the varieties we offer for sale. Some light shading helps avoid burning or scalding of fruits when there are very high temperatures.

Late heavy frosts during or after flowering may lower yields.

All deciduous fruit trees have limiting factors that affect the way they grow and fruit. These include (but are not limited to) location, sunlight, aspect, soil type, shade, wind and the fruit variety itself. Some of these factors can influence the amount of '"chill units" received by your fruit trees.

Chill Units (also called Chill Hours) refers to the total amount of time a fruit tree needs to be exposed to effective winter temperatures to help them break dormancy and flower and set fruit normally.

Varieties that have a low chill requirement can fruit reliably as far north as south-east Queensland. To find out which low chill varieties we stock, type "low chill" into the search box at the top of the homepage on our website.

Just about everything we grow is NOT suitable for Far North Queensland! Deciduous fruit trees need a winter chill period to flower and set fruit. We suggest you try local fruit tree suppliers and nurseries for information about what you can grow successfully in your location.

Gift Certificates

There is a "Gift Voucher" link on the main menu at the top of the screen. Click on this and follow the instructions to add a Gift Certificate to your Shopping Cart.

When checking out enter the Gift Certificate (or voucher) number, EXACTLY as provided, in the box at the bottom right of the page – the one which says Redeem gift certificate, then press GO.

Continue with the checkout process and pay for any part of your purchase not covered by the value of the Gift Certificate.

If you do not use the full value of a gift certificate, the unused balance can be redeemed against a future purchase. Gift Certificates cannot be exchanged for cash.


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